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ACTIVE ISCHGL
SUNNALM
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office@sonne-ischgl.at BOOKING HOTLINE +43 5444 / 5302 WEBCAM SKI LIFTS
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OUR SAFETY 
& HYGIENE CONCEPT

Of course, we do everything for the safety of our guests and staff. However, it is also important to us that our hospitality and cordiality are not forgotten. Thanks to our exposed location, you can look forward to a safe and good time.

With the variety of these measures, which we implement with full responsibility, personal responsibility and common sense are also needed. The required minimum distance of 2 m can be maintained everywhere and we will be happy to provide you with detailed information here about the measures in the individual areas.

There is an ongoing adaptation to the official requirements of the Austrian Federal Government. Please note that changes may occur at short notice! 

TOGETHER WE DON'T GIVE COVID-19 A CHANCE

ARRIVAL
  • A prerequisite for arrival is a negative PCR or antigen test, which is not older than 48 hours at check-in. If a vaccination certificate is presented (from 22 days after the first vaccination up to one year) or a confirmation of proven recovery (up to 6 months), the negative test is not required.
  • As of 19 May 2021, new quarantine regulations will apply when entering Austria according to the ECDC map for risk areas:
    Green/yellow/orange: free entry
    Red: no quarantine if persons are tested, vaccinated or recovered
    Dark red: entry only for tested, recovered or vaccinated persons with quarantine obligation (free testing after 5 days)
CHECK-IN AND CHECK-OUT / RECEPTION
  • On the day of arrival, your room will be available to you as usual from 3.00 pm.
  • The room release time on the day of departure remains unchanged at 11.00 a.m. - we kindly ask you to keep to this time in order to guarantee the cleaning and disinfection intervals for the following guests.
  • We can offer you an earlier arrival Monday to Friday.
    We ask you to clarify this with the reception beforehand in order to avoid any contact with guests.

  • Please park your car yourself in our parking spaces or in the nearby garage (free of charge),
    we cannot offer a valet service at the moment.
  • Smile friendly instead of shaking hands 
RESTAURANT SUNNALM
  • Please wait at the entrance, you will be seated.
  • In the bar area, only the fixed seats can be used.
  • Guests are admitted to a food service establishment if they are vaccinated, tested or recovered. *
  • Compulsory registration 

* Valid proofs are:
  • Negative PCR test (validity: 72 hours)
  • Negative antigen test from test lane, doctor, pharmacy, etc. (Validity: 48 hours)
  • Antigen tests for self-administration (self-test), recorded in an official data processing system (validity under supervision of an authorized body: 48 hours; otherwise 24 hours). 
  • School tests for children are considered proof of admission (validity: 48 hours).
  • Vaccination (proof by means of vaccination certificate, vaccination card or printout; at the earliest from the 22nd day after the first vaccination).
  • Recovery (certificate of isolation, antibody test, etc.)
  • Children up to the age of 10, do not need to provide proof.
BREAKFAST, DINNER
  • Please wait at the entrance, you will be seated.
  • Please disinfect your hands before entering the buffet area.
  • Please note the closing time for dinner at 00.00 hrs.
 
WELLNESS
  • All our wellness offers are at your disposal. Massages take place without restrictions.
  • Please disinfect the equipment in the weight room after use.
ROOMS
  • We have been working according to a strict hygiene and cleaning plan for years.
  • We have now modified this plan once again. Among other things, all surfaces in the room are disinfected as a final step.
  • Please give priority to using the toilet in your room.
  • Please air your room regularly.
SONNE CREW
  • All our staff are tested weekly.
  • Plexiglas screens are fitted where necessary.
  • There is ongoing training on safety and hygiene measures by the hotel's Covid 19 officer.
GENERAL INFORMATION

Our cleaning and disinfection plan was coordinated on the basis of the current hygiene guidelines of the Austrian Hoteliers Association.

  • Plexiglas screens are fitted where necessary.
  • Keep at least 2 m distance from people who are not members of your own household or with whom you do not share the room.
  • Please observe the floor markings.
  • Please disinfect your hands regularly
  • Disinfection racks are distributed throughout the building in sensible places.
  • Cleaning intervals have been increased.
  • All cleaning agents contain disinfectants.
  • The same rules of conduct and hygiene apply behind the scenes and to our suppliers.


If you have any questions, please do not hesitate to contact our reception via e-mail office@sonne-ischgl.at or phone: +43 (0) 5444/5302!

PUBLIC AREAS OUTSIDE THE HOUSE

Please use a face mask in the public areas outside the house like mountain railways, hiking bus, etc.

 

HYGIENE CERTIFICATE
FROM THE COMPANY HOLLU SYSTEMHYGIENE GMBH

HYGIENE CERTIFICATE
DOWNLOAD

iSKI ISCHGL APP

With the registration, every user receives his personalized QR code. This ensures easy and quick entry into the catering establishments in Paznaun/Samnaun. This means that in future you will not only be able to find out the latest information about the entire range of winter sports on site with just a few clicks, but you will also be able to quickly and easily check in at the respective restaurant - whether on the mountain or in the valley. Have fun!